Shipping & Returns
We offer FREE REGULAR SHIPPING to the US and Canada for all orders over $100.00 in value. MEMBERS in the US and Canada get FREE REGULAR SHIPPING on all orders of $50.00 or more. Sign up for a free membership account
Please note that our Free Shipping offer cannot be combined with any other offers or promotions.
For addresses within the US & Canada we offer two different shipping options, Regular and Express. Due to issues with international mail reliability, we currently offer only Express shipping for international orders.
United States
Regular Shipping
This option uses the US Postal Service. With this option please allow between 6 and 10 business days for delivery from the date of order. This option includes tracking.
Express Shipping
Express orders to the US are sent with either FedEx or UPS overnight services. With this option, orders are fast-tracked, and usually shipped within 1-2 business days. Expect delivery 2-3 business days from the date of the order, barring unforeseen shipping delays. Please note that a signature confirmation may be required upon delivery. This option includes tracking.
Canada
Regular Shipping
Orders placed with Regular shipping use Canada Post's lettermail. Due to the inconsistent delivery standards of this service, please allow up to 3 weeks for delivery of your order from the date of shipping. This option does not include tracking.
Express Shipping
Express orders within Canada are sent with either FedEx or UPS overnight services. With this option, orders are fast-tracked, and usually shipped within 1-2 business days. Expect delivery 2-3 business days from the date of the order, barring unforeseen shipping delays. Expect delivery 2-3 business days from the date of the order. Please note that a signature confirmation may be required upon delivery. This option includes tracking.
International
Express Shipping
Due to past issues with lost international Regular shipments, we currently require Express Shipping with all International orders. With this option, orders are fast-tracked, and usually shipped within 1-2 business days using either FedEx or UPS. Expect delivery 2-4 business days from the date of the order. Rural destinations may take longer depending on your location. Please note that a signature confirmation may be required upon delivery. This option includes tracking.
Please be aware that for orders shipping outside of the USA and Canada, FedEx may charge you a duty/customs fee upon entering your destination country.
With all orders, it is our goal to beat our standard guidelines and get your labels to you ahead of schedule. However, we have no control over either Canada Post or the US Postal Service and delays do occur from time to time.
Please be aware that orders outside of the USA and Canada may be subject to customs charges upon entering your destination country.
Return Policy
Due to the custom nature of our product, we do not accept returns on labels once they have been shipped. If however you are not satisfied with the services and products we have provided you with, please contact our customer service team and we will work with you to resolve the situation to your satisfaction.
You can contact our customer service team by phone at 1-855-820-9529 or by email at info@customlabelshop.com.
Order Cancellations & Refunds
If you wish to cancel an order that you has not yet been printed, please contact us right away either by phone at 1-855-820-9529 or by email at info@customlabelshop.com.
Please note that as of October 11, 2019, PayPal enacted a policy making transaction fees non-refundable, and as such, all refunds are subject to a processing fee of 2.9% $0.30.
Excellent customer service, they went above and beyond my expectations. Can't wait to order again!
